Privacy Policy

Effective date: January 1, 2026

At Ishi, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and disclose your information as described in this Privacy Policy.

Remember that your use of Ishi is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

Privacy Policy Table of Contents

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.

Personal Data

Categories of Personal Data We Collect

The following chart details the categories of Personal Data that we collect and have collected over the past 12 months:

Profile or Contact Data

  • Email address
  • Name (if provided)
  • Unique identifiers such as account name or user ID

Payment Data

  • Payment card information (processed by Stripe)
  • Billing address
  • Purchase/transaction history

Device/IP Data

  • IP address
  • Device type and operating system
  • Browser type

Analytics Data

  • Usage patterns and feature engagement
  • Error reports and crash logs
  • Performance metrics

What We Do NOT Collect

Your local files remain private. Ishi operates locally on your machine. We do not upload, access, or store the contents of your files, folders, or any data you process using Ishi. Your file operations are executed entirely on your device.

Our Commercial Purposes for Collecting Personal Data

  • Providing, customizing, and improving the Services
  • Processing transactions and sending related information
  • Sending marketing communications (with your consent)
  • Responding to your inquiries and support requests
  • Detecting and preventing fraud and abuse

How We Disclose Your Personal Data

Service Providers

We may share your Personal Data with service providers that perform services on our behalf, such as payment processors (Stripe), analytics providers (PostHog), and customer support tools.

Legal Obligations

We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Services or the public.

Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction.

Tracking Tools and Opt-Out

We use analytics tools to understand how users interact with our Services. You can opt out of analytics tracking in the Ishi application settings. We respect Do Not Track browser settings.

Data Security

We implement appropriate technical and organizational measures to protect the security of your Personal Data. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We retain your Personal Data for as long as your account is active or as needed to provide you Services. We will retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Personal Data of Children

We do not knowingly collect or solicit Personal Data from children under 13 years of age. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child under 13, we will take steps to delete such information.

State Privacy Rights

Depending on your state of residence, you may have additional rights regarding your Personal Data, including:

  • Right to Access: Request access to your Personal Data
  • Right to Deletion: Request deletion of your Personal Data
  • Right to Correction: Request correction of inaccurate Personal Data
  • Right to Opt-Out: Opt out of the sale of your Personal Data (we do not sell your Personal Data)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

These rights apply to residents of California (CCPA/CPRA), Colorado (CPA), Connecticut (CTDPA), Delaware (DPDPA), Iowa (ICDPA), Montana (MCDPA), Nebraska (NDPA), New Hampshire (NHPA), New Jersey (NJPA), Oregon (OCPA), Texas (TDPSA), Utah (UCPA), and Virginia (VCDPA).

To exercise any of these rights, please contact us at privacy@ishilabs.com.

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

ISHI TECHNOLOGIES PTE. LTD.

A Singapore Private Limited Company

Email: privacy@ishilabs.com

For legal inquiries: legal@ishilabs.com